Support, Billing and Refund Notice

Scope

This Support, Billing and Refund Notice explains the division of responsibilities between Digistore24 and CrewLAN. It does not replace the Software License Terms or statutory consumer rights.

Billing and Refunds

Purchases, checkout, payment processing, invoices, VAT handling and purchase-related refunds are handled by Digistore24 as merchant of record. For invoice questions, payment questions or refund processing, customers should use the Digistore24 customer support and order support channels provided during or after purchase.

0-Day Withdrawal / Immediate Digital Delivery

For digital delivery, Digistore24 may request the legally required consent to immediate performance and acknowledgement of loss of the statutory right of withdrawal where applicable. CrewLAN relies on the Digistore24 checkout configuration for purchase-related consumer withdrawal handling. Mandatory consumer rights remain unaffected.

CrewLAN Product Support

CrewLAN product support is provided by Jonas Zitzmann for software, license activation and technical product questions. Official support channels are email and the support/contact form. No WhatsApp or Telegram support channel is offered for CrewLAN.

No SLA

Support is provided on a best-effort basis. Unless expressly agreed in writing, there are no guaranteed response times, no 24/7 support and no service-level agreement.

Support Data

Customers should not send sensitive workspace data, complete local databases, screenshots with personal data or confidential production information unless necessary for the support request. Support data is processed under the Privacy Policy.